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Chatbots are often promoted by chatbot developers and technology bloggers as a replacement for customer service agents. They are not. There is still a lot that they can not do, at least for now.
On the other hand, there are also many who claim that chatbots are just a hot trend that will eventually disappear and in which it is not worth investing. The truth is somewhere between these two extremes. Chatbots can be beneficial for your business and, without a doubt, it is worth analyzing them, but you must understand what they can and You can not do it because they can only benefit your brand if you use them in the right way.
Things that your chatbot can do
The best chatbots are those that are programmed to handle a predetermined set of very specific tasks. This allows you to better focus on the programming of a chatbot that can effectively handle those tasks. The first chatbot developers who try to do too much with their chatbots end up with a chatbot that is easily confused and very unhelpful. Let the advanced development of artificial intelligence chatbot in south-africa for the technological giants and let your chatbot adhere to simple tasks. Examples include:
answering simple questions, Contact your customer service team to find out what questions are always asked and then use simple natural language processing to program a chatbot to recognize when these questions are asked and schedule them to respond with the appropriate answers these questions.
Route customers to the right people If your customer service team consists of different specialties, a chatbot can reduce the number of transfers that customers must make to reach the person who can best help them. By asking questions to understand the nature of a customer’s problem, Chatbots solutions in south-africa can Develop chatbots that can more accurately connect customers with the right people in your company.
Think complementary and not the replacement
Chatbots cannot replace their customer service team or their secretaries because they can not do everything that humans can do. On the other hand, there are some tasks that chatbots are better equipped to handle.
Chatbots are ideal for automating the simplest and most mundane tasks normally asked of customer support staff and the secretaries who drive. Chatbots developer in south-africa Find ways to help chatbots reduce their employees’ workloads instead of trying to reduce payroll by eliminating positions.
The latter is important, a good chatbot should be able to recognize when its utility has come to an end. There will be customer interactions with your bot that are not resolved successfully. Your chatbot needs to be able to recognize that point in the conversation and have an exit, otherwise, you will be stuck in an endless cycle of futility that will only frustrate the client
Benefits of Bilytica ChatBots for your Business
- Higher user engagement
- Minimal cost – Maximum returns
- Mobile-ready and immediate availability
- Drive sales
- Use messaging apps to an advantage